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CardPassport Help

Help and FAQ

Learn how CardPassport keeps complete women’s soccer checklists searchable, makes the mobile catalog useful offline, and keeps your collection and trophy binders synchronized across the website and app.

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How CardPassport handles the catalog

Checklist first

A verified card belongs in the catalog even when no front or back image is available yet.

Card ID is the key

Names and card numbers can repeat. Card ID is the safest way to import, export, and update the exact record.

Sync shared data

Collections and trophy binders belong to your account, so website and app changes should match after synchronization.

How do I create an account?
One collector account connects your website and mobile-app collection, wishlist, trade list, sale list, profile, and trophy binders.
How do I log in?
Use the direct login form or Google sign-in. After login, CardPassport automatically loads your current collector data.
How do I browse for a card set?
Browse includes the complete set catalog and full checklists, including cards that do not have images yet.
How do I search for a player?
Search understands years, player names, teams, leagues, set names, brands, and card numbers—and returns cards with or without images.
How do I use Scan Card?
Scan Card combines visible text with player, set, card-number, and visual-style clues to rank likely matches.
How do I import cards and quantities?
My Cards accepts CardPassport CSV or Excel files. Card ID is the safest match key, and Copies controls owned quantity.
How do I export my collection to CSV?
Export your collection lists or download one set checklist for Excel, Numbers, Google Sheets, or another collection tool.
How does My Cards stay in sync?
After login, the app downloads your current website collection so Owned, Wishlist, For Trade, and For Sale agree everywhere.
How do Trophy Binders work?
Trophy Binders are shared between the website and app, so the same binders, names, cards, and positions appear in both places.
What works offline in the mobile app?
The app ships with a local set and card catalog, then downloads only new or changed checklist data and cached thumbnails.
How do I contact CardPassport?
Use Contact Us for bug reports, feature requests, account help, data corrections, missing collections, or general feedback.
How do I add missing collections?
CardPassport treats the checklist as the source of truth. Images are optional, and verified base sets, inserts, parallels, autographs, relics, and printing plates are kept as distinct checklist sections.
FAQ 1

How do I create an account?

One collector account connects your website and mobile-app collection, wishlist, trade list, sale list, profile, and trophy binders.

  1. 1 Open Login from the navigation bar.
  2. 2 Choose the registration option.
  3. 3 Create an account with your details, or use Google when that option is available.
  4. 4 Use the same account on the website and mobile app so your collector data stays together.
Open Login
Account screen
Step 1
Username
Step 2
Email
Step 3
Password
Create Account
Profile My Cards
FAQ 2

How do I log in?

Use the direct login form or Google sign-in. After login, CardPassport automatically loads your current collector data.

  1. 1 Select Login in the top navigation.
  2. 2 Enter your username and password, or choose Google sign-in.
  3. 3 After login, open My Cards to confirm collection sync completed.
  4. 4 Use Profile to review or edit basic account details, and Logout when finished.
Open Login
Login screen
Step 1
Username
Step 2
Password
Login
My Cards unlocks after login
FAQ 3

How do I browse for a card set?

Browse includes the complete set catalog and full checklists, including cards that do not have images yet.

  1. 1 Open Browse from the navigation bar.
  2. 2 Filter by league, year, or manufacturer, then sort the results to narrow the catalog.
  3. 3 Open a set to view its checklist and individual card pages.
  4. 4 Collapse the filter or checklist controls when you want more room for cards.
  5. 5 A text-only card is still a valid checklist entry; an image can be added later.
Browse Sets
Browse sets
Step 1
Year: 2024
Step 2
Brand: Parkside
Step 3
Sort: Title
2024 Parkside NWSL Collection
Set checklist Cards Variants
FAQ 4

How do I search for a player?

Search understands years, player names, teams, leagues, set names, brands, and card numbers—and returns cards with or without images.

  1. 1 Open Search from the navigation bar.
  2. 2 Type a player name, team, league, year, set name, brand, card number, or a mix of those terms.
  3. 3 Use examples like alex morgan, morgan, 2024 morgan, orlando, wave, or 2025 alex morgan pride.
  4. 4 Collapse the search controls to keep more results visible while scrolling.
  5. 5 Open any result for full details and collector actions, even when no image is available.
Search Cards
Search cards
Step 1
alex morgan
Step 2
2024 morgan
Step 3
orlando wave
Search Cards
Player Year Team
FAQ 6

How do I import cards and quantities?

My Cards accepts CardPassport CSV or Excel files. Card ID is the safest match key, and Copies controls owned quantity.

  1. 1 Log in and open My Cards.
  2. 2 Download the Full Database XLSX/CSV example, use a collection export, or export one set checklist from the mobile app.
  3. 3 For a simple owned-card update, Card ID and Copies are the two essential columns.
  4. 4 For mixed lists, set Status to Owned, Wishlist, For Trade, or For Sale.
  5. 5 Keep extra columns if useful; CardPassport reads recognized headers and ignores unrelated ones.
  6. 6 Existing trackers may use Set, Insert / Base, Parallel / Variant, Card Name, #, and Copies. Those columns are recognized and combined for matching.
  7. 7 Rows without a Card ID are not guessed. Find the exact card or request the missing checklist first.
  8. 8 Upload CSV, XLS, or XLSX directly under My Cards and review the import totals and unmatched rows.
My Cards
Import Cards
Step 1
Full Database XLSX
Step 2
Status: Owned
Step 3
Quantity: 2
Import File
CSV XLSX Card ID
FAQ 7

How do I export my collection to CSV?

Export your collection lists or download one set checklist for Excel, Numbers, Google Sheets, or another collection tool.

  1. 1 Log in and open My Cards.
  2. 2 Choose Export Owned, Wishlist, Trade, Sale, or All from My Cards.
  3. 3 In the mobile app, open a set and use the download menu to export only that checklist as CSV or Excel.
  4. 4 Open the CSV in Excel, Numbers, Google Sheets, or another spreadsheet tool.
  5. 5 Keep Card ID when editing an export; it makes future imports exact and avoids name-based guesses.
My Cards
Export collection
Step 1
Owned CSV
Step 2
Wishlist CSV
Step 3
Set Checklist CSV
Export All CSV
Owned Wishlist Trade Sale
FAQ 8

How does My Cards stay in sync?

After login, the app downloads your current website collection so Owned, Wishlist, For Trade, and For Sale agree everywhere.

  1. 1 Log in with the same CardPassport account on the website and app.
  2. 2 Open My Cards; the app refreshes your collector data automatically.
  3. 3 View all cards or filter by Owned, Wishlist, For Trade, or For Sale.
  4. 4 Sort by set and switch between gallery and name-list views.
  5. 5 Cards without photos remain visible using their player, year, set, and card details.
Open My Cards
My Cards sync
Step 1
All cards
Step 2
Sort by set
Step 3
Gallery or name list
Collection synced
Owned Wishlist Trade Sale
FAQ 9

How do Trophy Binders work?

Trophy Binders are shared between the website and app, so the same binders, names, cards, and positions appear in both places.

  1. 1 Choose an existing binder or create and name a new one.
  2. 2 Use Edit to add, remove, rename, or move cards.
  3. 3 Press and hold a card in Edit mode, then drag it to the position you want.
  4. 4 View pages as a 3 × 3 binder with nine cards per page.
  5. 5 Open a card to enlarge it, view details, and flip between front and back images when available.
  6. 6 Changes made in the app sync to the website, and website changes sync back to the app.
Open Trophy Binders
Trophy Binder
Step 1
Choose binder
Step 2
Edit and drag cards
Step 3
Front and back
3 × 3 binder page
Add Move Rename View
FAQ 10

What works offline in the mobile app?

The app ships with a local set and card catalog, then downloads only new or changed checklist data and cached thumbnails.

  1. 1 Install the current Android beta from the Mobile App page; iPhone testing uses Apple’s beta distribution process.
  2. 2 Let the first catalog and thumbnail update finish; the progress indicator shows the remaining work.
  3. 3 Browse and search the local set and card catalog without requesting every screen from the API.
  4. 4 When online, new sets and checklist changes merge into the existing local catalog instead of replacing it.
  5. 5 Account actions such as collection changes and binder edits sync when the website API is available.
Mobile App Beta
Offline mobile catalog
Step 1
Sets included
Step 2
Checklists included
Step 3
Download changed data
Catalog ready
Offline browse Thumbnails Sync
FAQ 11

How do I contact CardPassport?

Use Contact Us for bug reports, feature requests, account help, data corrections, missing collections, or general feedback.

  1. 1 Open Contact Us and choose the closest category.
  2. 2 Describe what you expected and what happened.
  3. 3 Include the player, set, Card ID, or page URL when relevant.
  4. 4 Attach a screenshot when it helps explain the problem.
Contact Us
Contact Us
Step 1
Category: Data Correction
Step 2
Subject
Step 3
Screenshot
Send Message
Bug Feature Data Correction
FAQ 12

How do I add missing collections?

CardPassport treats the checklist as the source of truth. Images are optional, and verified base sets, inserts, parallels, autographs, relics, and printing plates are kept as distinct checklist sections.

  1. 1 Open Contact Us and choose Data Correction.
  2. 2 Include the set year, brand, set name, and checklist source.
  3. 3 Mention whether the request is for a base set, parallel, insert, autograph, relic, booklet, or printing plate set.
  4. 4 Attach screenshots or links that help verify the checklist.
  5. 5 Do not omit cards just because an image is unavailable; send the checklist details and the image can follow later.
Submit Data Correction
Missing collection
Step 1
Year + brand
Step 2
Checklist source
Step 3
Photos or links
Submit Data Correction
Base Parallel Insert

Still need help?

Send a feedback message with the card, set, screenshot, or checklist source that explains what needs attention.

Open Contact Us